MasterCard Nigeria Recruiting Leader Technology Account Management
The MasterCard story began in 1966 when a group of banks created a member-owned association that later became MasterCard. In 1968 the company extended its presence to Mexico, Japan and Europe, marking the start of its commitment to becoming the leading global payments network.
Today and beyond, MasterCard Worldwide continues to provide a unique combination of expertise, industry-leading insight, and globally integrated resources that the company leverages to deliver value to constituents. MasterCard is committed to innovating and growing the range of products and services the company brings to market through our strong partnerships with our customers.
Vacancy exists for Leader, Technology Account Management in our organisation
Today and beyond, MasterCard Worldwide continues to provide a unique combination of expertise, industry-leading insight, and globally integrated resources that the company leverages to deliver value to constituents. MasterCard is committed to innovating and growing the range of products and services the company brings to market through our strong partnerships with our customers.
Vacancy exists for Leader, Technology Account Management in our organisation
Job Title: Leader, Technology Account Management
Requisition Number: 5594BR
Budget Business Unit: International Markets
Job Description (please add additional skills, if necessary)
Job Purpose
To provide product sales support and customer implementation support for EWA products and programs.
Dimensions
The incumbent will be based in Lagos, and will be responsible for providing operations support and managing individual customer projects and product implementations. These will include Credit, Debit/Prepaid & Advanced Payments projects for issuers, acquirers & Processors. This is a customer-facing role, requiring customer management skills in addition to project management and implementation support expertise.
Major Accountabilities
- · Thorough understanding of the customers’ operational and processing environment for both issuers and acquirers
- · Development of MasterCard’s product strategy with the customer in close coordination with the Account teams in East West Africa
- · Communication and coordination with the East West Africa Account teams and the regional Operations and Advanced Payments teams to ensure customers’ projects are implemented on time
- · Active participation in the customer planning process led by the Account teams
- · Achievement of strategic project objectives.
- · Manages all operational issues and technical opportunities with top member/processor accounts within assigned countries
- · Manages all credit and debit operational issues for members and/or processors and ensures compliance with all MasterCard technology enhancements.
- · Serves as a central point of contact for customer issues, concerns and needs
- · Takes time to understand and explore customer needs and acts at all times with the customer in mind
- · Ensures problems of varying complexity are resolved to the customer’s satisfaction
- · Meets established deadlines and escalates issues which require additional resolution
- · Ensures technical issues are resolved as needed by coordination with other corporate departments
- · Analyzes and improves operational performance and profitability through reviews; training and communication of operational enhancements
- · Communicates and consults with members and/or processors regarding any operations and technology development opportunities
- · Analyses customer performance and uses MasterCard’s tools to identify areas of concern or performance and manages the issue to successful resolution
- · Ensures initiatives align with MasterCard business goals and processes are maintained to meet service and quality standards
- · Undertakes customer training on-site on all aspects of MasterCard products and services
- · Travel required
- · All other duties as requested
- · Degree with 5+ years experience in operations and business support roles
- · Strong domain knowledge of the Payments market in MEA Region
- · Sound understanding of Payments business dynamics and consumer behavior
- · Knowledge of Payments technology and products
- · Experience of managing and implementing MasterCard products and programs
- · Communication & Presentation skills
- · Leadership and project management skills
- · Conceptual & Analytical skills
- · Negotiation and Influencing skills
- · Problem resolution
visit http://www.mastercard.com/us/company/en/careers/Kenexa.html To Apply For This Job
To apply click on “Search Openings” then select Nigeria in “Work Location” Tab after which you select desired job to apply.
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