Fraud Analyst at MTN Nigeria
MTN Nigeria -
The leader in telecommunications in Nigeria, and a part of a diverse
community in Africa and the Middle East, our brand is instantly
recognisable. It is through our compelling brand that we are able to
attract the right talents who we carefully nurture by continuously
improving our employment offerings even beyond reward and recognition.
MTN Nigeria is recruiting to fill the below position:
Job Title: Fraud Analyst
Department: Finance
Reporting To: Senior Fraud Analyst
Location: Lagos
Job Description
- Proactively identify suspicious Mobile Money transactions
- Liaison with associated banks for suspicious Mobile Money trends and transactions
- Maintain and enhance fraud policies, processes and procedures
- Ensure data completeness and integrity of the Anti-Money Laundry System (AML)
- Drive proactive analysis that will form basis for AML system fine tuning
- Achieve Mobile Money fraud reduction targets set by the business
- Day-to-day management of direct fraud personnel performance including reporting and appropriate issues escalated
- Provide a visible and friendly relationship with all associated banks, law enforce and judiciary bodies in Nigeria
- Participate in industry associations, working groups and initiatives focused on collaborative fraud prevention efforts
- Assessment of potential money laundering, terrorism funding and mitigating techniques
- Monitor transactions and implement effective internal controls
- Ensure Know-Your-Customer ‘KYC’ activity is tailored to Mobile Money
- Reporting transaction above specified limits to Senior Subscriber Fraud Analyst
- Fine tuning the AML to detect Money Laundering and vulnerabilities
- Proactively mitigate identified vulnerabilities
- Monitoring activities of all especially agents / retail outlets
- Ensure proper record keeping is maintained by MTNN
- Understand and analyse Mobile Money architecture and transaction flow and ensure compliance to laid down Mobile Money operation processes.
- Understand all policies relating to AML, Mobile Money and Mobile Number Portability blacklisting and whistle blowing to ensure compliance to MTNN policies.
- File suspicious activity reports to banks as required by law and MTNN Mobile Money policy.
- Monitor integrity and completeness of AML data input and output.
- Analyse subscriber trend patterns and develop alarms to that will proactively flag suspicious transactions.
- Maximise the Fraud management System to aid investigation as necessary
- Validate all alerts involving customer, agents, merchant, banks suspected criminal history and report finding to SM, Subscriber Fraud
- Proactively identify, evaluate and prioritise product development opportunities and advise business on its benefits.
- Follow up and ensure resolution of all investigations.
- Understand business requirement specifications and user requirements for new product launches or system changes to assess the impact on revenue and fraud
- Manage the shift calendar of the Mobile Money team.
- Provide input into the monthly fraud management report.
- Hands-on development and execution of acceptance and technical test on various AML implementation across MTN Nigeria
- Normal MTNN working conditions.
- May be required to work extended hours.
- Willingness to travel at any timePrompt dissemination of alert information from the AML.
- Availability of information from AML.
- Systematic analysis and evaluation of fraud related incidences. Reduction in fraud related activities throughout the organisation. Risk identification in business processes and technology.
- Effective controls in fraud impacting systems and business processes.
- First degree or equivalent quantitative discipline
- 4 years work experience which includes any 2 combination from the following;
- A minimum of 2 years experience in telecommunications sector
- At least 2year Fraud Operational / Revenue Assurance Operations experience
- At least 2 years of analytical/policy experience
- At least a minimum of 2 years experience in E commerce or payment
8th January, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Media Planning Manager at MTN Nigeria
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
MTN Nigeria is recruiting to fill the below position:
Job Title: Media Planning Manager
Department: Marketing and Strategy
Reporting To: Senior Manager, Masterbrand
Location: Lagos
Job Description
- Research and implement industry best practices with regard to Communication via Mass Media
- Promote and ensure the buy-in of the various functions in MTNN on Media related issues
- Lead cross-functional initiatives to proactively ensure smooth implementation of all Media managements needs
- Provide Support in Brand (& sub brands ) ArchitectureActively guide and influence the development of brand communication plans
- Contribute to Brand Communication development
- Oversee and coordinate Media strategy/implementation plans
- Ensure plan integrity is maintained during implementation and ensure corporate negotiations are met
- Manage monthly media expenditure control
- Continuously review brand – media buying performance
- Monitor campaign effectiveness via post campaign research to measure achievement of compliance and set objectives
- Manage the Master brand and Market segments’ Media budget
- Effect Media negotiations (often with Media agency)
- Build and manage relationships with appointed Media Agencies
- Monitor Market and media trends and identify strategic (new / impactful) media opportunities, as appropriate
- Interface with the Media Monitoring agency
- Monitor the invoicing and payment processes to ensure hitch-free campaigns and prompt agency payments
- Provide the company/segments media overview
- Input into Media budgets forecasts for Master brand, Consumer and Business Market segments
- Control and manage the Media budgets of Consumer/ Business market segments and Master brand activities
- Manage cross functional relationships
- Develop organization-wide interpersonal skills and contacts
- Develop MTNN Market research and strengthen its strategic partnership with Marketing team leaders, relevant Industry bodies and Media owners
- Coordinate tactical media placements for all MTN N mass awareness campaigns
- Normal MTN working conditions. Frequent travels.
- Extended Working Hours.
- A first degree in any of the Social Science disciplines.
- Masters in Business Administration.
- 8 years marketing experience on either the client or the agency’s side, which includes:
- 3 years as a Media specialist with full operational knowledge of Media Planning and Administrative software/ tools.
- Brand management, project management.
- Budget and people management.
8th January, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
Etisala Nigeria Recruits Manager - Facilities
Etisala Nigeria Recruits Manager - Facilities
Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
We are currently recruiting to fill the below position:
Job Title: Manager - Facilities
Location: Lagos
Job Summary
- Establish and maintain a comprehensive and professional Facilities Management System
- Co-ordinate day-to-day facilities management operations and resolve all facility and construction related issues in a 24/7 business environment
- Develop and implement company-wide strategy and policies on facilities and utilities
- Oversee operations and maintenance of all company manned properties including headquarters, regional offices, call centres, engineering sites, shops, etc, across all departments and functions
- Ensure provision and maintenance of mission critical back-up power supply for all facilities
- Prepare division-level inputs and manage divisional budgets fo Preparation and management of divisional and departmental annual budgets and input into the longer term financial plans for the company
- Build and motivate a team to deliver world class facilities management
- Manage a large subcontractor universe providing a variety of facilities management and other related services ranging from equipment maintenance to janitorial services
- Co-ordinate the execution of the division s work programmes and plans
- Lead and direct the definition, implementation and review of company-wide processes, policies and procedures with regard to facilities management
- Ensure synergy and collaboration in intra-divisional activities and communication
- Ensure adherence to inter-divisional and inter-departmental Service Level Agreements (SLAs)
- Continually keep abreast of facilities management-related best practices with a view to improving the division s services
- Establish and maintain relationships with key internal and external stakeholders
- Provide leadership and guidance to direct reports
- Champion the implementation of an effective maintenance process for all company assets and facilities
- Ensure that the company s facility management practices conform to relevant Health, Safety and Environment (HSE) legislation
- Provide inputs for the documentation of SLAs between the company and relevant vendors
- Co-ordinate, manage and monitor activities of vendors to ensure adherence to agreed SLAs
- Co-ordinate and manage all utility related activities across the organization
- Prepare and monitor the annual budget for the division
- Co-ordinate the preparation and compilation of agreed periodic activity and performance reports for the attention of the Director-Operational Support
- Perform other duties as assigned by the Director-Operational Support
- First degree in Estate Management or any other relevant discipline
- Postgraduate/ professional qualifications and/ or certifications in a related field will be an advantage
- At least six (6) directly relevant post-NYSC work experience, with at least most recent three (3) years in a supervisory role
19th December, 2012
How To Apply
Interested and qualified candidates should:
Click here to apply online
Note: When the page comes up click on New Jobs (Last 7 days), then click on Manager - Facilities
Roaming Analyst at MTN Nigeria
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
MTN Nigeria is recruiting to fill the below position:
Job Title: Roaming Analyst
Department: Marketing and Strategy
Reporting To: Pricing & Analytics Manager
Location: Lagos
Job Description
- Develop optimal roaming propositions and promotions.
- Execute data analytics that lead to the distillation of key business issues.
- Present information in a structure that allows management to crystallize issues and articulate marketing strategy.
- Provide daily, weekly and monthly roaming reports required by the top management.
- Conduct data analysis - including collecting data, building models, and analyzing financial, operational and/or statistical data - in order to support the process of laying down the key strategic priorities for the roaming section.
- Analyze the preferred partners’ traffic and revenue in order to ensure accurate calculations and /or implementation of the IOT discounts and their consistency with the signed contract together with coordinating their proper management within the IT, Settlement and Finance concerned teams.
- Study and propose competitive roaming rates and packages in order to support corporate market offers for outbound roaming.
- Capture, analyse, document and communicate performance and recommendations of roaming to management on a timely basis for decision making.
- Monitor, analyze and forecast the roaming performance and revenues.
- Work closely with other internal departments in order to gather data & information to update the roaming revenue forecast and raise alarms based on the agreed-on thresholds.
- Review contract documentations, roll out planning, and financial settlement processes so as to ensure their effective implementation.
- Assist in the preparation and implementation of the outbound roaming promotions and setting the products roadmap in coordination with the Products & Services team.
- Responsible for the outbound pricing Model preparation/ implementation/ maintenance, in light of market dynamics and updated IOT rates so as to ensure enhancing the outbound roaming profitability by providing competitive rates for outbound roamers.
- Provide regular updates for Website/Intranet Roaming section.
Normal MTNN working conditions. May be required to work extended hours.
Required Skills
- A first degree in Economics, Accounting or a related discipline
- Possession of a post graduate degree (MBA) will be an advantage
- 4 years working experience which includes:
- 2 years in a business analyst or business analyst support role
- Strong experience in analyzing complex data and making recommendations
14th December, 2012
Method of Application
Interested and qualified candidates should:
Click here to apply online
MTN Nigeria Recruits Team Lead Testing
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
MTN Nigeria is recruiting to fill the below position:
Job Title: Team Lead Testing
Reporting To: Quality Assurance Manager
Location: Lagos
Job Description
- Develop user acceptance testing approach, processes and procedures according to best practice.
- Assist in designing and ensuring overall integrity of the testing strategy.
- Work with appropriate business and technology leads to determine the acceptable range for test results and performance.
- Help design, develop and implement test plans, scripts, tools, using the detailed business requirements document provided by the business analysts.
- Work with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases.
- Assist developers and technical support staff in identifying and resolving problems.
- Facilitate resolution and communication of cross-application/organization architectural issues and decisions.
- Assess and revise test sequence and scope based upon test results and/or changes in product design.
- Coordinate component, system and documentation testing with the appropriate technical groups and Release Management.
- Reconcile test results from different tests and different groups and document test procedures and findings.
- Assess readiness and deviation of product/project performance based upon test results and product specifications.
- Perform the tests in both the QA and contingency/backup environments.
- A first degree in Computer Science, Information Technology/Systems or related field from a reputable institution.
- A certification in Software Quality Assurance
- 4 years working experience including:
- 2 years experience in information and communication technology (ICT) preferably in Telecommunications or related industry
- At least 2 years experience in SQA, including the use of testing tools like LoadRunner
- Some Project Management experience and software development experience is desirable
- Some supervisory experience is also preferred
10th December, 2012
How To Apply
Interested and qualified candidates should:
Click here to apply online
MTN Nigeria Recruits Senior Fraud Analyst
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
MTN Nigeria is recruiting to fill the below position:
Job Title: Senior Fraud Analyst
Reporting To: Senior Manager, Subscriber Fraud
Location: Lagos
Job Description
- Manage the administration of the AML system.
- Assist SM, Subscriber Fraud to review fraud policies, processes and procedures and provides recommendation for improvement.
- Ensure compliance to laid down Mobile Money operation processes.
- Review policies relating to AML, Mobile Money and Mobile Number Portability blacklisting and whilst blowing to ensure compliance to MTNN policies.
- File accurate suspicious activity reports to banks as required by law and MTNN Mobile Money policy.
- Develop relationships to ensure AML data integrity and completeness.
- nderstand subscriber trend patterns and develop alarms to that will proactively flag suspicious transactions.
- Fine tune AML systems in line with changing trend analysis of subscribers.
- Maximise the Fraud management System to aid investigation as necessary
- Validate statistical and detailed information about commissions, service fees and taxes related to Mobile Money services; transaction pattern, profile change and compromised point and customer hotlists.
- Validate all alerts involving customer, agents, merchant, banks suspected criminal history and report finding to SM, Subscriber Fraud
- Proactively identify, evaluate and prioritise product development opportunities and advise business on its benefits.
- Follow up and ensure resolution of all investigations.
- Review business requirement specifications and user requirements for new product launches or system changes to assess the impact on revenue and fraud
- Assist to produce required reports, both periodic and ad-hoc.
- Ensure that fraud analyst compile with monitoring of the system 24 hours a day / 7days a week and report findings.
- Manage the shift calendar of the Mobile Money team.
- Ensure all fraud queries and resolutions are properly logged in the fraud management logbook.
- Prepare presentation material denoting trending, key indicators and performance impacting losses through fraud.
- Recommend tools and methods that could be deployed in combating Mobile Money fraud.
- Develop tests to challenge existing fraud processes and make recommendations for change.
- First degree in any numerate discipline with post graduate diploma in computer science.
- Minimum of 4 years work experience comprising any 2 combination from below;
- Minimum 2+ years in fraud prevention utilizing Anti Mobile Laundering Tool and Fraud Management System (FMS)
- Minimum 2+ years in Revenue Assurance Operation / Telecom Analytics
- Minimum 2+ years in E-commerce and payment
- Preference will be given to candidates with:
- 2+ years supervisory / managerial and telecommunications industry experience
- A strong background in risk/business assessment
10th December, 2012
How To Apply
Interested and qualified candidates should:
Click here to apply online
MTN Nigeria Recruits Corporate Communications Manager
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
MTN Nigeria is recruiting to fill the below position:
Job Title: Corporate Communications Manager
Reporting To: General Manager Corporate Communications
Location: Lagos
Job Description
- Plan and develop internal communications strategy for MTNN/ MTN Foundation, managing all aspects of MTNN’s nationwide media relations’ strategy.
- Develop corporate wide communications structures and systems that enable the effective dissemination and collation of information from stakeholders (including electronic medium –websites, periodic newsletter, newspaper, etc).
- Review resource needs for the department, propose budget to top management and monitor approved budget, developing and managing Internal Communications budgets, and executing activities within approved budgets.
- Develop high level media briefing documents for senior management, including pre-briefing meetings, speeches and presentations for corporate events and supporting management on internal speaking platforms with focus on media opportunities.
- Provide key support to Corporate Communications senior management on overall Corporate Communications strategy and implementation, providing key support to the department in change management.
- Manage production and print of all corporate flagship literature for MTNN and MTN Foundation, managing cross-functional communication and reinforce the corporate brand internally.
- Leverage new technologies as well as traditional communication mediums to continually improve and enhance internal communications.
- Develop key performance metrics, track results and report to management as required, applying appropriate measurement mechanisms, implementing conclusions to create a cycle of continuous improvement to Internal Communications.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
- Bachelor’s degree required preferably in English, journalism or related field
- MBA preferred
- Membership of a professional PR association is necessary
- Eight 8 years experience of which 5 years in internal/corporate communications in a world class organisation/ multinational
- 2 years in a supervisory/managerial role
3rd December, 2012
Method of Application
Interested and qualified candidates should:
Click here to apply online
Computer Help Desk Officer Job in a Telecom Company
Touchstone Network Company Limited - A newly opened dynamic and high-tech Contact Centre has vacancies for Computer Help Desk Officers in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile: highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Job Title: Computer Help Desk Officer
Department: Customer Care
Shift: Shift work involved.
Location: Abuja
Essential skills profile:
Highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers.
Key Responsibilities:
Provide technical support for our Clients' Customers and in-house users on Computer hardware, software and network issues; via Phone, Remote Control Software and Communication Networks, Text, Fax, Email and Social Media. Logging all communication with Customers in a database, follow up and resolution of issues.
May include all or any of the following:
Special Responsibilities
Obtaining, Providing, Recording and Processing Information, handling Orders, Customer Service and support for: non-Computer technical and non-technical Products, as well as Research, Interviews and Report production, provision of on-site technical support.
Profile:
Ideal Qualifications & Experience
- Degree or HND in any Subject or very good experience of working with Computers
- proficient in the use of Microsoft Office
- proficient in the use of business and technical software applications
- Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
- good data entry/keyboard skills.
- knowledge and experience of computer networking
- experience of ICT Support
- experience of ICT Training
- knowledge of administration and clerical processes
- customer service and or sales experience
- Computer/Networking qualifications and or certifications
- Computer Help Desk Experience
- knowledge of call/contact center telephony and technology
- knowledge of sales and or customer service
- knowledge of Accounting and Finance principles and practices
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Application Closing date:
12 December, 2012
Method of Application
Interested and qualified candidates should:
Click here to apply online
A Telecom Company Needs Contact Center Supervisor
At Touchstone Network Comapny Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!
We are currently recruiting for the position of:
Job Title: Contact Center Supervisor
Location: Abuja.
Department: Customer Care.
Dimensions
A newly opened dynamic and high-tech Contact Centre has a vacancy for an Agent Supervisor. Office hours are 24/7 so ability to work evenings, weekends and public holidays should the need arise is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. A high level of Computer-literacy, Intelligence and problem solving, communication, organization and management skills are also required.
Key Responsibilities
Ensure good Customer experience by:
- Managing and directing all aspects of incoming and out going Contact Center operations including complaints and technical issues, implement review and improve Contact Centre policies, procedures and standards.
- Meet all organizational functions and standards for the Contact centre.
- Help Recruit, Train and Supervise Contact Centre Agents.
- Develop and monitor quotas for service volume and timeliness.
- Track call volume and report discrepancies. Implement Business Strategy,
- Find solutions to improve the Contact centre and increase Profitability.
- Degree or HND in any Subject or relevant working experience
- 10 years or more work experience of:
- Administration and Management in a highly computerized environment
- Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
- relevant computer applications experience
- customer service experience
- excellent ability to handle stress
- experience of work in a fast paced environment
- problem solving experience
- data entry/keyboard experience
- MBA/Masters Degree/Post-Graduate or Professional Qualification
- Knowledge of call/contact center telephony and technology
- 2 years or more experience in a call/contact center environment
- knowledge of customer service principles and practices
- sales management knowledge
- Computer Training experience
- Accounting and finance knowledge
- Statistics knowledge
- marketing knowledge
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Application Closing Date
12th December, 2012
Method of Application
Qualified and Interested Candidates Should:
Click Here To Apply Online
Major Telecom Company Recruits Front Desk Officer
At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!
We are currently recruiting for the position of:
Job Title: Front Desk Officer
Location: Abuja
Department: Technology
Dimensions
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided.
Key Responsibilities
- General Front Office and Reception work,Communication, Production and printing of documents for Contact Center Management.
- Welcoming and processing Visitors to the Office, Keeping the Reception area neat and tidy, Keeping Visitors entertained and at ease
- Filling in for Contact Center Agents if the need arises as follows
- Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.
- Degree or HND in any Subject or relevant working experience
- proficient in the use of Microsoft Office, Corel Draw etc.
- knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
- good data entry/keyboard skills
- knowledge of administration and clerical processes
- customer service and or sales experience
- Six months or more experience in a call/contact center environment
- knowledge of call/contact center telephony and technology
- knowledge of sales principles and methods
- knowledge of customer service principles and practices
- knowledge of Accounting and Finance principles and practices
- Experience of Market Research and Survey techniques including interviewing
- Experience of General Technical and or ICT Support
- Computer Help Desk Experience
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Application Closing Date
12th December, 2012
Method of Application
Qualified and Interested Candidates Should
Click Here To Apply Online
