Computer Help Desk Officer Job in a Telecom Company
Touchstone Network Company Limited - A newly opened dynamic and high-tech Contact Centre has vacancies for Computer Help Desk Officers in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile: highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Job Title: Computer Help Desk Officer
Department: Customer Care
Shift: Shift work involved.
Location: Abuja
Essential skills profile:
Highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers.
Key Responsibilities:
Provide technical support for our Clients' Customers and in-house users on Computer hardware, software and network issues; via Phone, Remote Control Software and Communication Networks, Text, Fax, Email and Social Media. Logging all communication with Customers in a database, follow up and resolution of issues.
May include all or any of the following:
Special Responsibilities
Obtaining, Providing, Recording and Processing Information, handling Orders, Customer Service and support for: non-Computer technical and non-technical Products, as well as Research, Interviews and Report production, provision of on-site technical support.
Profile:
Ideal Qualifications & Experience
- Degree or HND in any Subject or very good experience of working with Computers
- proficient in the use of Microsoft Office
- proficient in the use of business and technical software applications
- Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
- good data entry/keyboard skills.
- knowledge and experience of computer networking
- experience of ICT Support
- experience of ICT Training
- knowledge of administration and clerical processes
- customer service and or sales experience
- Computer/Networking qualifications and or certifications
- Computer Help Desk Experience
- knowledge of call/contact center telephony and technology
- knowledge of sales and or customer service
- knowledge of Accounting and Finance principles and practices
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Application Closing date:
12 December, 2012
Method of Application
Interested and qualified candidates should:
Click here to apply online
