Computer Software Engineer at Touchstone Network Company Limited
At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!
We are currently recruiting for the position of:
Job Title: Computer Software Engineer
Location: Abuja.
Department: Technology
Dimensions
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Software Engineer to provide 24/7 mission critical support for Application and other Software. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Software Applications and Business Systems Analysis is essential. There may be occasional need to fill-in for the Network Engineer and or the Computer Help Desk Officers so some knowledge of Computer Voice and Data Networks is also required.
Key Responsibilities
- Keep the Contact Center Software Applications running 24/7.
- Monitor the Software, Support End-users including Clients on software issues; via Phone, Remote Control Software and communication networks, Text, Fax, Email and Social Media as well as handling technical Information, Enquiries and Complaints.
Special Responsibilities
Liaising with Contact Center and other Software Suppliers and keeping records of issues and resolutions. Filling in for and assisting the Network Engineer.
Ideal Education and Experience
- Degree or HND in any Subject or very good experience of working with Computers
- proficient in the use of Microsoft Office and other applications
- thorough knowledge of Microsoft Computer and Server Operating Systems
- experience of business software applications
- experience of ICT Support including software, hardware and networking
- experience of ICT Training including software, hardware and networking
- experience of call/contact center telephony and technology
Added Advantage
- Computer Software qualifications and or certifications
- Computer/Networking qualifications and or certifications
- experience of computer voice and data networks
- knowledge of one or more Computer Operating Systems (Macintosh, Linux, Unix)
- experience of Computer hardware repairs and support
- Computer Help Desk Experience
- knowledge of sales and or customer service
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.
Application Closing Date
12th December, 2012
Method of Application
Qualified and Interested Candidates Should
Click Here To Apply Online
