Standard Chartered Bank Recruits Team Leader, RM
Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. We strive to make Standard Chartered a great place to work by creating an engaging, inclusive and safe environment that rewards success and encourages employees to take control of their personal development. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
We are recruiting to fill the post of :
Job Title: Team Leader, RM
Job ID: 348690
Job Description
- The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.
- The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.
- Achieving Branch overall profitability target
- Actively growing the Priority & Int’l Banking Segment
- Executing regular sales activities to generate business for the Priority and international banking segment.
- Customer satisfaction and service quality per established standards
- Business referrals to other business units
- Maintaining excellent customer experience and therefore loyalty
- Portfolio Growth
- Product Holding per customer
- Alternate Channels sign on
- Resolution of complaints within time frame
- CORAM grade
- Nil fraud
- Dormant accounts reactivation
- Improved NPS scores
- A thorough knowledge of the bank's products, services and policies .
- Must have product knowledge certification
- Competitive awareness.
- Excellent financial market knowledge
- Strong customer service orientation
- Strong interpersonal and communications skills
- Salesmanship, energy and drive
Application Closing Date
12th September 2012
How To Apply
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Team Leader, RM
