JOB INTERVIEW STRATEGY

An Interview Strategy: Telling Stories

If you read many books on job interviews, you'll notice that some feed you lists of interview questions that you should learn answers to. But an interview is not an interrogation; it's a conversation. Thus, I believe the best way to prepare for an interview is to come armed with a multitude of small stories about both your business and personal life.

Conversation Wins the Job

Competency-based interviews, as opposed to traditional interviews, have become more common today. In a traditional interview, the interviewer will ask you questions focused on whether you have the skills and knowledge needed to do the job. A competency-based interview goes further by asking you additional questions about your character and personal attributes that can better determine whether you fit their corporate culture. These are called "behavioral competencies."

A competency-based interviewer will spend about half the interview on your job skills, and about half on your behavioral competencies. He or she will be looking for evidence of how you have acted in real situations in the past. So having your stories ready to go, and discussing them during a conversation between two equals, plays very well for this type of interview.

The Interviewer's Priorities

An employer wants to find out:

· Are you an asset or liability? In other words, will you either make money or save money for the company?

· Are you a team player? Will you fit into the corporate hierarchy or be like sand in the gears? Can you take and give (if appropriate) orders?

· Will you fit into the company culture? They don't want prima donnas.

Your Story Strategy

The best way for an interviewer to get answers to the questions above is for you, the interviewee, to take the initiative. You should have several personal stories that you can tell as examples of your successes, and each story should last between 30 to 90 seconds.

You should start by developing your stories around these areas:

· Examples of when you either made money or saved money for your current or previous employer.

· A crisis in your life or job and how you responded or recovered from it.

· A time where you functioned as part of a team and what your contribution was.

· A time in your career or job where you had to overcome stress.

· A time in your job where you provided successful leadership or a sense of direction.

· A failure that occurred in your job and how you overcame it.

· Any seminal events that happened during your career to cause you to change direction and how that worked out for you.

Actions speak louder than words. Your actions in the past -- relayed in story form -- will tell a company much more than any generic response. Your stories will give the interviewer the tangible examples he or she seeks, and they will convey a very strong sense of your individuality, making you stand out more.

Four Don'ts When Dealing With Recruiters

What's the first step to getting a job interview? Getting past the recruiter.

Recruiters are usually your first contact with a potential employer. And they often decide whether your resume lands on the hiring manager's desk or in a far-off filing cabinet.

While it's important to know the basics of what recruiters do, you also need to know what they DON'T do. After all, you don't want an inappropriate request to ruin your chances for an interview.

Here are four things you shouldn't ask of a recruiter.

Don't Be Overly Friendly

Sure, recruiters are usually warm, friendly and helpful. After all, it's their job to put you at ease and guide you through the hiring process. But they're professional colleagues, and it's crucial that you never forget it.

Think of the recruiter as a respected coworker and treat them accordingly. Be friendly, but not overly casual or familiar. It's wise to keep personal conversations, jokes and physical contact to a minimum.

After a tough interview with a hiring manager, you may be relived to see a recruiter's smiling face. Don't be tempted to let your guard down though; you're still "on," even if the interview has ended.

A useful rule of thumb: Don't say or do anything in front of a recruiter that you wouldn't say or do in front of your boss (or your mother).

Don't Expect Career Coaching

The recruiter's goal is not to help you get a job. It's to help you navigate the hiring process at one specific company.

Recruiters aren't career coaches. It's not appropriate to ask them to help you craft your cover letter, edit your resume or plan your career path.

You can ask questions about the company or industry in general, but try to relate your questions to the job you're being considered for. And save your best, most thoughtful questions for the hiring manager -- that's who you need to impress most.

Don't Ask for Insider Information

There's only one job candidate you really need to worry about: You.

Though it may be hard to resist, don't ask about who you're up against for a job. Recruiters generally won't share information about other candidates. And asking for specific details about the competition makes you look insecure in your own skills.

However, questions about the hiring process or the position itself are fair game. Here are a few questions you can feel comfortable asking:

· Are you still interviewing candidates?

· How large is the current pool of candidates?

· How would you describe the ideal candidate for the job?

· Is there anything I can do to make myself a stronger candidate?

The best way to get an edge on the competition? Make yourself a more competitive candidate.

Don't Request Special Treatment

Although you may wish you were, you're probably not the only candidate for the job.

And, while recruiters are often happy to help, their aim is not to be your advocate to the hiring manager. Their aim is to fill a position.

Never ask a recruiter to put in a good word for you with the hiring manager. If they think you're a strong candidate, they'll probably sing your praises anyway.

Also, don't ask them to relay a message to the hiring manager for you. Instead of saying, "Tell So-and-So it was very nice to meet him ...," send a thank you note.

Taking the initiative and speaking for yourself shows the hiring manager that you're capable, confident and conscientious.

Remember, if you treat the recruiter well, chances

Four Questions to Ask a Potential Manager

Happiness on the job sometimes comes down to one person: Your manager.

Your manager can matter more than money, title or benefits. People don't always quit jobs, they sometimes quit bosses. Many workers leave a position because they're unhappy with their bosses.

On the other hand, if you genuinely like and respect your boss, your job can be rewarding, fulfilling and even fun. But how can you ensure that you and your potential boss will get along?

While there are no guarantees, you can often recognize a boss who's right for you -- if you ask the right questions.

The Ideal Employee

Do you want to know what your potential manager will expect from you?

Ask her, "What's your ideal employee like?"

If her ideal employee works long hours on a regular basis, expect to do the same.

If her ideal employee is someone who never questions procedure, don't plan to arrive and immediately implement new ideas.

If her ideal employee works independently, rest assured that you won't be micro-managed.

You're likely to be happier on the job if you and your potential manager have similar working styles. After all, everyone deserves a manager who thinks that they're the ideal employee.

The Skinny on the Staff

You can tell a lot about your potential manager from his staff.

Ask him, "Can you tell me about the people I'd be working with? How long have you worked with them?"

Pay attention to how well your potential boss seems to know his staff. Can he list their individual accomplishments? Is he proud of them?

Note his tone and energy when he talks about his team. Does he sound upbeat and positive? Or is there a hint of frustration or disappointment in his voice?

Also note how long his staff has worked with him. High turnover can be a red flag, and happy employees are more likely to stay put.

Results and Rewards

Do you want to excel on the job? If so, then you need to know how a potential manager defines excellence.

Ask her, "How do you measure success on the job?"

You may be accountable to complete projects to deadline and under budget. Or perhaps you'll need to reach a certain benchmark in your performance, for example a dollar value in revenue or a percentage of satisfied customers.

You should also ask about the typical career path for an employee who successfully meets his goals. After all, you want to work for a manager who recognizes and rewards excellence.

A Problem Solved

Sooner or later, a problem will arise. And you need to know how a potential manager will handle it.

Ask him, "What's your approach to solving problems?"

Knowing how a potential manager solves problems can give you insight into his management style. Does he prefer to take charge and make a decision independently? Does he delegate the decision to a staff member? Or does he favor a more collaborative style of problem solving?

Finally, keep in mind that a potential boss' overall attitude toward answering questions can be very telling about his management style. If he's open to questions and answers thoughtfully, he's likely also open to exploring and improving his working relationships. And that's one quality that makes for a great manager.

How to Answer the Toughest Interview Questions

You know they're coming: Those seemingly unanswerable questions that pop up during job interviews.

You can't clam up. And you don't want to stutter and stammer. So what's a job seeker to do?

The 'Future' Question

Otherwise known as the "big picture" question, the future question goes something like this: "Where do you see yourself in five years?"

The best tactic: Talk about your values.

Don't get too detailed about your specific career plan. Instead, discuss things that are important to you professionally and how you plan to achieve them. If growth is a goal, mention that. You can also talk about challenge, another value that employers prize in their employees.

The 'Salary' Question

Most people will tell you that whoever answers this question first loses. But that's not necessarily true.

When an interviewer asks your salary requirement, try first to gently deflect the question by inquiring about the salary for the position.

If the interviewer presses you for a number, give a range. To decide on a range, think about the salary you want, your salary at your most recent position and the industry-standard salary for the job.

The bottom line: The salary question is one of the most important, so you should prepare for it in advance and plan what to say.

The 'Why' Question

There's a fine line between boastful and confident. And you need to learn it.

When an interviewer asks you why they should hire you, you're going to have speak confidently and honestly about your abilities. But you should avoid sounding overly boastful.

Aim for earnest and prepare by practicing. That's right: Stand in front of the mirror and acknowledge your abilities and accomplishments to your reflection. Tell yourself: I have a very strong work ethic. I have integrity. I have excellent industry contacts. I aggressively pursue my goals.

It's sometimes hard to praise yourself, but after a few sessions you'll sound sincere.

The Seemingly Silly Question

If you were a tree, what kind of tree would you be? What if you were a car? Or an animal?

These type of questions can bring your interview to a screeching halt.

First, don't panic. Pause and take a deep breath. Then remind yourself that there's no "right" answer to these questions. The job isn't hinging on whether you choose to be a spruce versus an oak.

Interviewers usually ask these questions to see how you react under pressure and how well you handle the unexpected. It's not so important what type of tree (or car, or animal) you choose as that you explain your choice in a way that makes you look favorable.

So, be a spruce -- because you want to reach new heights in your career. Or be an oak -- because you plan to put down roots at the company. Either way, you'll get it right.

It's Your Turn: What to Ask an Interviewer

The interviewer asks you, "Do you have any questions for me?"

You say ... "Yes!"

This is the easiest interview question out there. Always say yes.

Asking questions shows that you're interested in the job. It also gives you a chance to show how knowledgeable you are about the position and the industry. Most important, it lets you highlight why you're the perfect candidate.

You have to choose your questions carefully, though, depending on who's doing the interviewing. An excellent question for a recruiter might be inappropriate for an executive. And you don't want to ask your potential boss something that's best suited for a future coworker.

Also, there are certain questions you should never ask early in the interview process -- no matter whom you're meeting. Don't ask about salary, vacation, 401(k) or anything else that might make you seem more interested in the compensation than the company.

This article shares questions appropriate for every type of interviewer.

The Recruiter: The 'Big Picture' Person

It's the recruiter's job to identify strong candidates and guide them through the hiring process. Think of the recruiter as the "big picture" person. They can give you an overview of the company and the department as a whole. (Save very specific questions about the job for the hiring manager.) The recruiter is also the best person to answer questions about the hiring process.

Some questions to ask the recruiter:

· How would you describe the company culture?

· What type of employees tend to excel at this company?

· Can you tell me more about the interview process?

The Hiring Manager: Your Future Boss

The hiring manager will likely supervise you if you get the job. They're the most knowledgeable people about the position and its requirements. You should direct specific questions about the job, its responsibilities and its challenges to them. You may also want to ask what kind of candidate they're seeking.

Some questions to ask the hiring manager:

· What are the most important skills for the job?

· How would you describe your ideal candidate?

· What's a common career path at the company for someone in this role?

The Executive: The Industry Expert

Senior managers and executives are likely to be most knowledgeable about the latest happenings in their industry. If you'll be working closely with an executive, you can ask them some specifics about the job. But you should focus most of your questions on the future of the company and the industry. This is your chance to show off your industry knowledge!

Some questions to ask a senior manager or executive:

· How do you think this industry will change in the next five years?

· What do you think gives this company an edge over its competitors?

· What's the company's biggest challenge? How is it planning to meet that challenge?

The Coworker: The Straight-Talker

Some interviews will also include a meeting with a potential coworker -- the interviewer most likely to "tell it how it is." A potential colleague may be most candid about the job, its challenges and the work environment. However, don't expect inside information -- and certainly don't ask for it.

Some questions to ask a potential coworker:

· What's a typical day like in the department?

· How would you describe the work environment at the company?

· What's the most enjoyable part of your job? What's the most challenging part?

How to Get Answers to 5 Key Questions Before Taking a Job

· Three times during his career, Leslie G. Griffen has asked a prospective employer whether he can walk around the company and talk with employees about how they like their jobs. Twice the employers gave him the go-ahead, which told Griffen they were confident their employees were happy. One employer balked - a sign that this was not a good match.

· "Most companies will talk the talk. They'll talk about how important employees are," says Griffen, who is now principal of The Griffen Group, which provides human resources and career coaching and consulting services, in Lee's Summit, Mo. How an employer responds to this request is almost as telling as the answers employees give. "If they pull back in their chair and say, 'You want what?' it's probably an indication that they might not be being straight up with you."

· When you're considering taking a new job, it's important to find out how a potential employer treats employees. But getting the answer to that question, along with others that will help you determine if you'll be happy at the company, may take some sleuthing. Here are five questions that will help you decide if the company is a fit - and some unconventional ways to find the answers:

· · What makes employees join this company and stay here? You can always ask your potential manager this question in an interview. But if you ask the employees you see while walking around the premises, as Griffen did, you'll get a wider variety of answers - and possibly more honest ones.

· · How are people treated here? You may not even need to ask anyone this - just observe carefully from the time you set foot in the building. When you arrive for your interview, are you kept waiting with no explanation? Does the interviewer interrupt your conversation to take phone calls? "Try to come at different times if you have multiple interviews," advises Gail Ginder, a leadership coach with the Claros Group in Healdsburg, Calif. That way you'll see if the mood around the building changes with the time of day.

· · What are the unspoken rules? For this and other questions that are best asked of employees, you have two options. One is to use your network to find employees who work at the company but aren't involved in hiring you. The other is to ask your interviewer - but only when it's clear that the interviewer has decided you're the best candidate and is trying to get you to sign on. "When they've decided you're the one, you can ask pretty much anything as long as you ask it well," Ginder says.

· · What happens when people make mistakes? The answer to this will give you insight into the company's management and culture. You can ask it of an interviewer late in the interview process, or ask employees who aren't involved in hiring. The key is to pose the question without sounding like someone who is planning to make a lot of mistakes. Use humor, Ginder advises. "Say, 'If I were lucky enough to be offered this job, I would never want to make a mistake. But what happens here when people make a mistake?'"

· · What is a typical week like? The answer to this question can give insight into everything from how long the workdays are to how many after-hours phone calls you can expect. Vic Snyder, senior career counselor at the University of Washington's Center for Career Services in Seattle,suggests that in informal conversations with employees, you pair this question with one about how often employees take their full vacations.

Salary History: How Much Should You Tell?

At some point during your job search, you will likely be asked about your salary history -- how much you're making at your current job, and how much you made previously. Should you tell? Is there any way to avoid telling? And why do potential employers want to know, anyway?

When forming a response to these questions, it helps to understand employers' reasons for asking.

Employers tend to use your past pay as a gauge of your market value, says Richard Phillips, a career coach and owner of Advantage Career Solutions in Palo Alto, California. They also want a sense of what salary you'll be expecting. If it's tens of thousands of dollars more than the employer can pay for the position, it's probably not worth wasting your time or the employer's on further discussions.

"It's a way to figure out if we are all playing in the same league," Phillips says.

Play Your Cards Right

Of course, this information also gives the employer a leg up in the negotiation process. "We're going to play poker," Phillips says. "You're going to show every other card of yours, and I'm not going to show any of my cards."

Because of this, Phillips recommends not offering salary history in an initial written application. If you're filling out an application, put dashes in the box for salary history, indicating that you saw it, he says. If you're responding to a job posting that says to send in a resume and salary history, just send the resume. If the employer is interested, someone will call to ask for more information.

"Then you're in a dialogue," Phillips says. At this point, instead of telling the employer your current or past salary, ask what range they expect to pay for the position. You could also offer to provide your desired salary range.

The Strategy Could Backfire

This approach does have pitfalls. First, some employers may not call, choosing instead to focus on applicants who provided the information on the application.

"My take on it is that if you are a qualified candidate and they are going to ignore you because you did not send in your salary history, you do not want to work for that organization," Phillips says.

Even if you make it to the conversation stage, simply stating your expectations may not work.

Tell the Truth

"They could say any number for an expectation," says Lori Itani, an independent staffing consultant who focuses on high tech companies. When Itani talks to candidates, she asks for their salary history. "Everybody I talk to ends up giving that information out."

Itani is looking not only at whether the candidate is likely to be happy with the salary the company can offer, but also at whether the person has received raises when changing jobs. She also notes that employers can verify this information, so it's critical to tell the truth.

In the end, Phillips says, it's not usually a problem to give the employer the information. If bonuses or stock options were part of your pay package, mention this when you give salary numbers -- it could make a case for paying you more. If you know the position you're interviewing for pays less than you're making and you're OK with that, say so.

And remember that when the company actually makes an offer, you can still negotiate.